FAQs

FREQUENT QUESTIONS

Q: How do I place an order?

  • A: To place an order, simply browse our collection, select your desired items, and add them to your cart. Proceed to checkout, provide your shipping details, and complete the payment process.

Q: What payment methods do you accept?

  • A: We accept major credit cards, including Visa, MasterCard, Discover, and American Express and more. In addition, we provide secure payment options through PayPal.

Q: How can I track my order?

  • A: Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package through our selected shipping service.

Q: Do you offer international shipping?

  • A: Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. Please refer to our Shipping & Returns page for more details.

Q: What is your return policy?

A: We do not accept returns. However, if you have any issues with your order, please contact us at anasstasian.co@gmail.com, and we'll be happy to assist you.

Q: Can I cancel or modify my order after it's placed?

A: Unfortunately, once an order is placed, it cannot be canceled or modified. Please double-check your order before completing the checkout process.

Q: How do I care for my scrunchies?

A: To ensure the optimal lifespan of your scrunchies, we suggest that you hand wash them in cold water and allow them to air dry. It is advisable to avoid exposing them to excessive heat or harsh chemicals as this may lead to deterioration. By following these simple instructions, you can preserve the quality and longevity of your scrunchies, ensuring that they remain in excellent condition for future use.

Q: Are your scrunchies suitable for all hair types?

A: Yes, Our scrunchies are designed to be gentle on all hair types and are made with high-quality materials to provide a comfortable and secure hold. The materials used in the production of our scrunchies have been carefully selected to ensure that they do not cause any damage to the hair or scalp. The scrunchies are designed to be durable and long-lasting, making them a great investment for anyone who is looking for a reliable and high-quality hair accessory. Whether you have thick, thin, curly, or straight hair, our scrunchies are sure to provide a comfortable and secure hold that will keep your hair looking great all day long.

Q: Do you offer wholesale or custom orders?

A: At present, we do not provide wholesale options. However, we do accept custom orders. If you have any queries, please do not hesitate to contact us.

Q: How can I stay updated on promotions and new arrivals?

  • A: To stay informed about our latest promotions and new arrivals, subscribe to our newsletter. You can find the subscription option at the bottom of the page.

Discover our best-sellers!

Enchanted Elegance Collection Set of Oversized Scrunchie in various colors blue, rose, ivory.

Enchanted Elegance Collection

Transform your fashion game with our Enchanted Elegance Collection. Our premium scrunchies,...